A program exclusively to protect Tower Hill policyholders.




As a loyal customer, you already trust Tower Hill to provide first-rate protection for your home and business.

Tower Hill has partnered with Alacrity Services, a Lowe’s company, to create CastleCare for assisting our customers when repairs or rebuilding are necessary.

Repair and Restore.

In partnership with Tower Hill, Alacrity Services is committed to restoring homes and businesses to their pre-loss condition. If the project is related to a covered loss, Alacrity Services works closely with the Tower Hill Claims adjuster to help determine the assistance needed.


When reporting a claim, customers can be immediately referred to CastleCare for the repair and restoration process to begin. The CastleCare network contractors in your local area handle all project details, from start to finish, until you are 100% satisfied.

Quality Assurance.

Completed projects qualify for Alacrity Services’ Quality Assurance Program through which the company stands behind the contractor’s performance:

  • 5 years for contractor workmanship
  • 1 year for materials

Peace of Mind.

The CastleCare network includes only credentialed contractors that are financially secure, insured, and licensed. Business owners, managers, and crew chiefs have passed stringent background checks to meet our strict standards.

CastleCare provides customers with convenience, quality, and peace of mind when you need them most.