about me

Jen Moran + Opie

About Me

I create experiences that meet user needs and bring joy.

That’s the short version. Here’s the longer one.

Origin story
I started my career at Disney — not in a design studio, but onstage. For all four years of undergrad I was a Disney Store Cast Member, and when I graduated I packed up and ran away to Disney World for the Disney College Program. I loved it enough, I extended to do it twice. Those programs taught me something I’ve carried into every project since: the best experiences aren’t accidental. They’re intentional, inclusive, and built around a genuine understanding of the people you’re serving — not the people building it. To this day, I still believe every experience should feel a little bit magical.

The path
I came into UX sideways. I have a bachelor’s degree in Computer Science and Information Systems, which meant I understood how things were built — but I kept finding myself drawn to how they felt and why they were there. So I went back to school and earned my Master’s through the WDOC program at the University of Florida. Then during a web design internship, something clicked. I kept gravitating toward the parts of the work that were about people — why they struggled, what they actually needed, how to make something feel right instead of just functional. Nobody told me that was UX. I just knew it was the work I wanted to do.

I’ve spent the last seven years doing just that inside one of the hardest design environments there is: enterprise healthcare. I’ve worked across Oracle Health’s Experience Core, Acute, Revenue Cycle, and DevOps business groups — which means I’ve seen a lot of different problems, a lot of different stakeholder dynamics, and a lot of situations where nobody quite had the answer yet.


How I work

I ask a lot of questions before I start designing. I’d rather spend an extra week understanding the real problem than a month solving the wrong one.

I connect dots across teams that aren’t always talking to each other. Some of my most useful contributions have been noticing that two groups were solving the same problem in different directions — and getting them in the same room.

I make sure the people most affected by a product are actually heard in the process. That’s not a methodology for me. It’s just how I was wired — probably somewhere between a Computer Science degree and two stints at Disney.

I do my best work when I have room to go deep. I’m not a dozen-projects-at-once person. I’m a let-me-really-understand-this person. The research, the questions, the synthesis, the connections — that’s where I live.

Beyond the day job

I have a habit of getting involved in things I call UXtra-circulars.

During my time at Cerner I was on the UXtra Mile Committee, where we designed a monthly peer recognition presentation celebrating our teammates going above and beyond. I volunteered as a designer for DevCon, Cerner’s internal developer conference, creating engaging experiences for an audience that spends most of its time building things rather than experiencing them — which is a genuinely fun design challenge. I mentored students at Purdue University across three consecutive semesters, and helped build out the UX RevCycle Education Initiative to give Revenue Cycle designers better training resources.

More recently my extracurriculars have shifted toward accessibility advocacy. Last year I was a panelist for Oracle’s enterprise-wide Access for All series, presenting on accessible design practices to 200+ cross-functional attendees. Last week I facilitated a breakout room for a color accessibility workshop through the same program. It’s the kind of work that doesn’t show up in a job description but matters a lot to me — making sure the people who build and design products understand why accessibility isn’t just a checklist, it’s a foundational part of design.

I also designed and coded this website myself as a custom WordPress theme, which either says something about my commitment to craft or my inability to just use a template like a normal person. Probably both.


A few things that have nothing to do with UX

I once found the end of a rainbow. Yes, really.

I’m 54% of the way through my goal of visiting all 50 states — and I have strong opinions about what counts as a qualifying visit.

I would be genuinely lost without post-it notes. Not metaphorically. I mean physically disoriented.

Pineapple belongs on pizza and I will die on that hill.

I laugh when I’m happy, I laugh when I’m nervous, and I laugh when I genuinely have no idea what else to do. It covers a lot of ground.

I’m a Slytherin. Make of that what you will.